Support
Our team helps with access, orders, results and billing – backed by more than 30 years of experience in localisation projects.
Open the order and send your request right there. Message, reply and history stay together. You decide whether support may view your documents when you submit the request. Please do not send passwords or payment details.
The integrated guide explains uploads, quotes, glossaries, questions and delivery. The help assistant answers questions about using the portal from this guide and links to the relevant chapter. It cannot see documents or account data and does not change orders.
For access problems or general questions, you can also reach us by email or phone. If your question concerns an order, include its reference where possible. For confidential files, please agree a suitable transfer method with us first.
No. Upload a file, choose target languages, accept the quote. We decide which models and settings fit.
Localizer is exclusively for businesses, self-employed professionals and freelancers acting for business purposes, from individuals to large teams.
The delivery deadline in your quote is binding; you see the expected processing time with the order. Open queries to you pause the deadline.
Mark the passages in the app. We fix deviations from your requirements free of charge, and small change requests within the first 30 days too; for larger ones we quote a fixed price in advance.
Word, Excel, PowerPoint, OpenDocument, InDesign, FrameMaker, HTML, Markdown, CSV and more. The full list is under “Features”.