1. Provider and scope
zappmedia Localizer is operated by zappmedia GmbH, Hohe Ähren 8B, 14195 Berlin, Germany. These terms describe business use by companies, self-employed professionals and freelancers. Private consumer use is excluded. The accepted quote and any expressly agreed individual arrangements also apply. Provider and contact details are available in the legal notice; contact our support at localizer-support@zappmedia.de. Access is currently restricted to a closed pilot. Payments and balances labelled as tests have no actual monetary value.
2. Accounts, access and teams
Uploading requires an approved account with a verified email address. Keep your details up to date and sign-in links confidential. Each person uses their own login. In a team, team administrators manage memberships; authorised team members can place orders using the shared account balance. Invite only people you authorise to use it and remove access that is no longer needed. Report suspected misuse to support.
3. Automated translation service
Localizer produces translations fully automatically using AI language models, including automated language revision and automated checks. The language models used are linguistically evaluated before release and selected and adapted for their intended use. Human review of the individual order, certification or professional advice is not part of the service. What we owe is the automated translation of the selected passages into the chosen target languages and its delivery as a file in the stated format. We apply your specifications (glossary, translation preferences, answers to questions) as the basis for the automated processes. Machine translations may contain linguistic, substantive and technical errors; no particular linguistic accuracy, completeness, technical suitability or design of the result is agreed. For PDF files, the translation is set into the original PDF. In doing so, text may run out of its frame, cover other content or appear in a smaller or different font; text in images remains untranslated. The notes in the quote and the delivery report name such places. For a result that needs no rework, please translate the source file, for example IDML or DOCX. The languages, passages, file formats and services covered follow from your selection and the quote. Where translation is limited to selected content, the remaining passages stay unchanged. We offer human additional services on request on an individual basis; they are agreed and billed separately.
Source text preparation. On request, we prepare your source text automatically before translation. Preparation is an optional extra; it does not take place unless you expressly select it in the quote. It can be a correction (spelling, grammar, punctuation) or a revision for one goal you choose. It is automated and not a human edit; no particular accuracy, completeness or substantive suitability of the prepared version is agreed. The original you uploaded is kept unchanged. The version you confirm is the basis for the translation into all target languages of the order or group. If you choose to review the suggestions, you decide for each one whether it is accepted, edited or rejected. If you do not, all suggestions count as accepted by you; checking the prepared version, which we deliver together with a change report, is then your responsibility. We do not change numbers, units, placeholders, tags, URLs or email addresses during preparation; a suggestion that would change them is reset to the original and listed in the change report.
4. Quotes and placing orders
Uploading and checking a document do not create a paid translation order. You receive a document-specific quote with the scope, the binding quoted price (net, plus VAT where applicable), validity, delivery deadline and cancellation terms. Please check the languages, selected passages and instructions before accepting. Paid production starts only when you expressly place the order. New quotes with a delivery commitment normally provide eight hours from acceptance; large documents receive a longer period shown in the quote, calculated from their size and the queue. The clock pauses only while a specific customer question awaits your answer, extending the deadline by that waiting time. Technical interruptions do not pause it. If the deadline is exceeded, we notify you by email and continue processing. Until the result is available, you can then cancel free of charge with one click. Once processing has stopped, the entire reserved credit is released; no cancellation fee applies. Orders are not automatically cancelled. Previously accepted orders do not receive a retroactive deadline. Future price changes do not increase the price of an accepted order. Changes to the scope may require a new quote for you to accept.
Preparation in the quote. If you select source text preparation, the quote shows it separately. It is charged by the word count of the source text; the price per 1,000 words (net) is shown in the quote. The amount stated in the quote is binding. For several target languages or the files of a group, preparation is charged once per source file, not per target language. Price changes for future quotes do not affect accepted orders.
5. Pay per use and account credit
There is no subscription and no obligation to place further orders. Credit is held in EUR and tied to your account; it is used exclusively for Localizer services and cannot be transferred to other accounts. When you place an order, the agreed amount is reserved and temporarily unavailable for other orders. Charges and releases depend on the outcome and the accepted cancellation rules. You can view balance transactions in your account. Top-ups in the current pilot are test payments only; real purchases of credit are not yet enabled.
6. Payment processing and currencies
The current manual test top-up uses Stripe, starting at EUR 10 with an amount of your choice within the displayed limits. Automatic top-up is not enabled. Any local payment currency offered at checkout does not change the EUR denomination of your account balance. The amounts and conversion information shown before confirmation apply. Use the links under Billing & credit for receipts and payment details. Before real payments are enabled, the actual purchase flow will identify the seller, payment terms and required tax and consumer information.
7. Your content and usage rights
You retain your rights to source documents, instructions, glossaries and translation memories. You must be authorised to upload the content and have it processed and translated. You grant us only the usage rights needed for document checks, translation, checking, delivery, storage and necessary support, including the involvement of required service providers. We claim no exclusive rights to your translation results. Subject to existing rights, you may use and publish them and incorporate them into your own glossaries or translation memories. Third-party rights must be respected. We use your name or logo as a customer reference only with your express permission.
8. No training with customer data
We do not use customer data to train AI or translation models. This includes uploaded documents, translations, instructions, glossaries, translation memories and other customer content. AI service providers engaged by us are also not permitted to use this content to train their own or third-party models or to improve their models. Customer-specific instructions and language resources may be used as context to carry out your orders; this does not authorise model training. An upload or support request does not grant consent to training.
9. Confidentiality and data protection
We treat customer content as confidential and restrict access to authorised users and the people and services required for processing, operations or support. Our privacy notice explains purposes, legal bases, recipients, possible international transfers, safeguards and individual rights. Processing personal data on a business customer's instructions also requires a data processing agreement. These terms do not replace it. We do not promise exclusively European processing or immediate deletion at every service provider.
10. Quality, questions and continuation
Automated checks can reduce errors but cannot rule them out, and cannot identify every ambiguity or specialist issue. Check the result for accuracy and suitability for your purpose before use; for legal, medical, safety-critical or publication-bound texts we recommend an additional qualified human review. You decide how the result is used. If a subject-matter decision is needed, we explain the question in the order. You can answer later; progress is saved and the order can continue with your decision. While that question remains open, you can cancel the order free of charge. Credit stays reserved during the question. Technical interruptions are investigated; the order status shows any required next steps.
11. Cancellation, failures, complaints and corrections
Cancellation before paid production starts incurs no order charge. After that, the cancellation rules accepted with the quote generally apply; free cancellation while a subject-matter question is open remains available. If you cancel the order while suggestions for preparing your source text await your review, we only charge the amount shown in the quote for the preparation; the translation does not apply. Only the highest fully completed milestone is charged; percentages are not added together. See Cancellation and refunds for details. If an order permanently fails for a reason attributable to us or our service providers, no fee is due: reservations are fully released and any order charges are fully refunded. Technical retries are not charged twice. If your order comes to a halt because of a technical problem on our side, you can cancel it free of charge at any time. Report complaints to support with the order reference and affected passages. We investigate them and, where possible, offer a correction or refund. Claims under section 15 remain unaffected.
Corrections. The correction function is a voluntary service; claims under section 15 remain unaffected. If the result deviates from the specifications set when you placed the order (in particular your glossary, selected translation preferences, your answers to questions or the content of the source text), we correct this free of charge once you report it within 30 days of delivery. Change requests that go beyond these specifications are carried out free of charge within 30 days of delivery, in up to three rounds of up to three paragraphs or one term each. Beyond that, we state a binding fixed price (net, plus VAT where applicable) for you to confirm before the change is carried out. Corrections and change requests, including those at a fixed price, can be requested only within 30 days of delivery; after that, no correction is possible. We may change the scope of this service for future orders; for accepted orders, the scope applicable at the time of acceptance applies. Each correction creates a new result version; earlier versions remain available until you delete the order. Once an order has been deleted, corrections are no longer possible. If we classify a report as a change request, you can object; nothing is charged until the matter is resolved.
12. File export, account closure and remaining credit
Under Settings → My account you can download available, checked source files and released results, including retained revisions, as a ZIP archive. Deleted files, quarantined files and internal working drafts are excluded. Export any files you need before closing the account. You can close your own personal account. Only team administrators can close a whole team account; team members can remove their own access without deleting shared files or credit. Active orders and reserved amounts must first be completed or cancelled through the order workflow. On account closure, we refund unused credit from actual payments in full to the original payment methods; zappmedia bears the payment fees. Pure test or free promotional credit is not paid out. The pilot tests this process with test payments only. If a refund fails, support will resolve the case; a valid refund entitlement does not expire as a result.
13. Deletion and retention
Once account closure is confirmed, access to that account is blocked. A private status link lets you follow payment checks, refunds and deletion. Technical deletion starts no earlier than 24 hours after the request and completes only after the required payment and processing steps and confirmation from connected systems. This is not a promise to delete everything within 24 hours. Available online documents, results and associated working files are removed through the deletion process. Legally required financial records and necessary minimal technical records are retained for their specific purposes. Backups follow separate deletion cycles described in the privacy notice. Other accounts to which the same person belongs are not affected by closure of this account.
14. Acceptable use and availability
Unlawful use, unauthorised access, attacks on the service and circumvention of security or usage limits are prohibited. Automated access is permitted only through expressly approved interfaces and within the agreed scope. Where there are specific security risks or serious violations, we may restrict affected access to the extent necessary; where legally permitted and compatible with security, we will explain the reason and next steps. Valid refund entitlements and statutory rights remain in place. Processing times are estimates unless a binding deadline has been agreed. Maintenance and incidents may affect availability.
15. Warranty and liability
(1) The service conforms to the contract if it corresponds to the service description in section 3 and the accepted quote. Linguistic or technical errors in the machine translation and the deviations in PDF typesetting described in section 3 are therefore not defects; the correction function under section 11 is available for such places. (2) If we do not deliver a result, or deliver one that does not conform to the contract, for example a file that cannot be opened or one lacking ordered languages or passages, we make a conforming result available in the portal on your report (subsequent performance). If this does not succeed within a reasonable period, we refund the order fee in whole or in part. Further warranty rights are excluded to the extent permitted by law. (3) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and to the extent of a guarantee given. In cases of slight negligence we are liable only for breach of a material contractual obligation, that is, an obligation whose fulfilment is essential for the proper performance of the contract and on whose observance you may regularly rely. Liability is then limited to the foreseeable damage typical for this type of contract, and is capped at the fee for the order concerned. For loss of data we are liable only up to the effort that would have been required to restore the data had proper backups been made.
16. Changes and further information
New versions are published with a date. We notify affected users of material changes appropriately and obtain consent where required. Continued use alone does not constitute blanket acceptance of arbitrary contractual changes. Already accepted orders remain subject to the agreed terms. Further information is available in the legal notice, privacy notice and Cancellation and refunds. Individual agreements and mandatory applicable law remain unaffected.